General Terms and Conditions
COMPANY
Vieworks LLC
445/1 Vejvodova Street
Prague 1, 110 00
Company ID: 26148021
VAT number: CZ26148021
Registered with the Municipal Court in Prague, Section C, File 74489
BUSINESS PREMISES
Yoga Movement
At Zatlance 1151/8,
Prague 5 – 150 00
CONTACT DETAILS OF THE PROVIDER
Reception:
info@yogamovement.cz
+420 702 157 021
RESPONSIBLE PERSON
Adéla Porubská
adela@yogamovement.cz
+420 777 117 299
Each client is required to familiarize themselves with the general terms and conditions of Yoga studies.
Movement Prague (hereinafter referred to as the studio or provider). General Terms and Conditions
The terms and conditions (hereinafter referred to as the "Terms and Conditions") are as follows:
issued pursuant to the provisions of Section 1751 et seq. of Act No. 89/2012 Coll., the Civil Code (hereinafter
just "Civil Code").
I.
The Terms and Conditions govern the mutual rights and obligations of the service provider and
a natural person who concludes a contract for the provision of services pursuant to Section 1746(2)
Civil Code outside of their business activities as consumers, or in
within the scope of its business activities.
II. Services and prices
▪ Complete information about prices, services, lecturers, workshops, and news
are listed on the website www.yogamovement.cz.
III. Purchase of services – lesson reservations, cancellations
Individual lessons can be booked via the online booking system listed at
on the studio's website, by phone at the studio reception, by email, or in person.
by booking directly at the studio reception.
▪ After creating and sending the order, the studio will send the client an order confirmation.
to the email address provided by the client. The contract is concluded by sending
confirmation of payment for the service by the client
▪ All orders accepted by the studio are binding until canceled. Customer
can cancel the order through the reservation system or
electronically to the studio's email address.
Fees for late cancellation
Open lessons
▪ 0% of the lesson price — if the lesson is canceled/rescheduled more than 6 hours before it is due to start
beginning.
▪ 100% of the tuition fee — in case of cancellation/rescheduling less than 6 hours in advance, or in case of
failure to attend a lesson
▪ If a lesson is canceled twice in a row less than 6 hours before the lesson within one month,
We will restrict your reservations via the online reservation system for a period of one week.
Fee for canceling/rescheduling a private lesson
0% of the lesson price — if the lesson is canceled/rescheduled more than 24 hours before it starts.
100% of the tuition fee — for cancellations/rescheduling less than 24 hours in advance, plus
failure to appear.
Other events
▪ Cancellation fee for (WORKSHOPS, YM EXPERIENCE, OTHER
EDUCATIONAL PROGRAMS)
0% of the event price – reservation canceled more than 14 days in advance
at the beginning of the planned event.
50% of the price of the event — reservation canceled less than 14 days in advance
at the beginning of the planned event.
100% of the event price - reservation canceled less than 7 days before the start of the planned event
IV. Customer account - online reservation system
▪ Based on the buyer's registration on the website, it is possible to
customer to access their customer account (hereinafter referred to as the "customer account").
▪ When registering for a customer account, the customer is required to provide accurate
contact details so that he can be informed, for example, about changes to the schedule or cancellations
lessons when there are insufficient participants. The information provided in the user account is
customer is obliged to update in the event of any changes. The data provided
The customer in the customer account is considered by the service provider to be
correct.
▪ Access to the customer account is secured by a username and password.
The customer is obliged to maintain confidentiality regarding information necessary for
access to their customer account. The service provider is not liable
for any misuse of the customer account by third parties.
▪ The customer is not entitled to allow third parties to use their customer account.
▪ The service provider may cancel a user account, in particular if
the customer no longer uses their user account, or in the event that the customer violates
its obligations under the Agreement and/or these Terms and Conditions.
▪ The customer acknowledges that the user account may not be available continuously.
especially with regard to the necessary maintenance of hardware and software
service provider equipment, or necessary maintenance of hardware and
third-party software.
▪ The Service Provider handles personal data entered into the customer account.
in accordance with the privacy policy, the text of which is available at
website.
V. Payment Terms and Delivery of Goods
▪ The customer may pay the price of services under the Agreement
▪ In cash
▪ By payment order
▪ cashless via payment terminal at the studio reception desk
▪ In the case of cashless payment, the customer's obligation to pay the purchase price is fulfilled.
the moment the relevant amount is credited to the service provider's bank account.
According to the law, the seller is obliged to issue a receipt for the purchase to the customer.
services.
TERMS OF USE FOR PURCHASED TICKETS
The package for 5 and 10 lessons is valid for 3 months from the date of purchase.
The validity of the package cannot be extended. The package is valid for one client only and cannot be
used by multiple people at once.
VI. Withdrawal from the contract
▪ A client who has entered into a contract with the provider has the right to withdraw from the contract within
conditions listed below, unless he has already started using inputs from the pass, course, or
inputs from individual lessons.
▪ Deadline for withdrawal from a contract concluded remotely or concluded
outside of business premises is 14 days from the date of conclusion of the contract.
▪ The client cannot withdraw for the reasons specified in Section 1837 of the Civil Code.
of the Code, in particular, may not withdraw from the Agreement:
•
on the provision of services, if his prior express consent has been obtained
with consent before the expiry of the withdrawal period and the provider before
by concluding the contract, informed the customer that in such a case he/she is not entitled to
withdrawal from the contract, in other cases specified in Section 1837 of the Civil Code
of the Code.
▪ To meet the withdrawal deadline, the client must send a statement of
withdrawal in writing within the withdrawal period.
▪ To withdraw from the Contract, the customer may use the same method as used to
registered on the website, in the reservation system. Service provider
confirm receipt of the withdrawal to the client without delay. If the client withdraws from the contract
provision of services in accordance with the above provisions, the provider shall return to him
without delay, but no later than 14 days after
withdrawal from the contract, all funds paid under the Contract
in the same manner as the client spent the funds. The service provider shall return
the client in any other way only if the client agrees to this.
The client agrees and provided that this does not incur additional costs.
▪ The customer hereby requests that the provider commence fulfilling its obligations within the deadline for
withdrawal from the contract.
VII. Complaints
1. The rights and obligations of the contracting parties regarding rights arising from defective performance are governed by
relevant generally binding legal regulations, in particular Act No. 89/2012 Coll., the Civil Code, and in relation to consumers, Act No. 634/1992 Coll.,
on consumer protection, as amended.
2. If an event for which the customer has already purchased a ticket is canceled, the customer will be
the customer is refunded the admission fee based on the customer's valid claim
complaints within the statutory period.
3. In order to effectively initiate the complaint procedure, the customer is required to submit proof of
purchase of services or otherwise prove the existence of a contractual relationship.
The condition for exercising rights is that the customer, during the warranty period and without delay,
After discovering the defect, he initiated a complaint procedure and reported the defect he found in the service.
4. Complaints should be submitted to the address of the Yoga Movement facility, as specified above.
in the header of this contract, whereby complaints may be lodged in person at
reception desk or in writing by registered mail or email.
5. If the customer makes a complaint and thus points out defects in the service to the provider, they shall write down
the provider shall provide a record containing the date of commencement of the complaint procedure,
service specifications, identification of defective features, method of handling complaints
requested by the customer, deadline for handling the complaint.
6. The customer has the right to proper removal of the acknowledged defect. In the event of
The period elapsed since the date of filing the complaint shall not be included in the warranty period.
rights arising from defective performance until the date of settlement of the complaint.
7. Complaints must not take longer than 30 days to process without the customer's agreement.
calendar days.
8. The provider must decide on the complaint immediately, or within 3 days in complex cases.
working days. This period does not include the reasonable time needed to
professional assessment of the defect. Complaints, including the removal of defects, must be
processed as soon as possible, but no later than 30 days from the date of its application.
If the customer agrees with the provider on a longer period, then it must be
complaint handled by the end of the extended deadline. The complaint procedure must be
completed by issuing a decision (confirmation) on the complaint, which will include the date and
method of handling complaints, information about corrective measures, or written
reasons for rejecting the complaint.
9. The service provider is liable for defects in services that manifest themselves within the statutory period.
warranty period, which begins on the date of service provision.
10. The warranty does not cover defects for which a discount was provided.
11. Gifts and bonuses provided free of charge are not subject to complaint.
12. In the event of a dispute between the provider and the customer - consumer
the emergence of a consumer dispute arising from a service contract, which
If the dispute cannot be resolved by mutual agreement, the consumer may file a motion for
out-of-court settlement of such a dispute to a designated out-of-court settlement entity
consumer disputes, which is the Czech Trade Inspection Authority, Central
Inspectorate - ADR Department, address:
Czech Trade Inspection Authority
Central Inspectorate – ADR Department
796/44 Štěpánská Street
110 00 Prague 1
Email: adr@coi.cz
Website: adr.coi.cz
VIII. Personal Data Protection GDPR
▪ The studio processes personal data for the purpose of concluding and fulfilling rights and
obligations arising from the Agreement with the client. Personal data is handled
in accordance with legal regulations.
▪ The studio undertakes to maintain confidentiality regarding the customer's personal data and
provide them with sufficient protection so that unauthorized access cannot occur
or accidental access to personal data, its alteration, destruction, or loss,
unauthorized transfers, unauthorized processing, and other
misuse of personal data.
▪ The studio processes personal data in exactly the form in which it obtains it from
client, in accordance with the specified purpose for which they are processed and to the extent
necessary to fulfill such a purpose, and stores them only for the period
necessary for the purpose of their processing.
Detailed information on the processing and protection of customer personal data by the studio
are available here.
IX. Final provisions
▪ All agreements between the Studio and the client are governed by the laws of the Czech Republic.
Republic. If the relationship established by the Agreement contains an international element, then
The parties agree that the relationship shall be governed by the laws of the Czech Republic, excluding conflict of law rules.
provisions. This does not
consumer rights arising from generally binding legal regulations are affected.
▪ The studio is not bound by any codes of conduct in relation to the client within the meaning of
provisions of Section 1826(1)(e) of the Civil Code.
▪ All rights to the service provider's website, in particular copyright
rights to content, including page layout, photographs, films, graphics, trademarks
marks, logos, and other content and elements belong to the studio. Copying is prohibited.
modify or otherwise use the website or any part thereof without consent
service providers.
▪ The studio is not responsible for errors arising as a result of third-party interference with
website or as a result of its use contrary to its intended purpose.
When using the website, the customer must not use procedures that would
could have a negative impact on its operation and must not perform any activity,
which could enable him or third parties to interfere unlawfully or
unauthorized use of software or other components forming the website
pages and use the website or parts thereof or software equipment in such a way
in a manner that would be contrary to their designation or purpose.▪
▪ The contract, including the terms and conditions, is archived by the service provider in
electronic form and is not accessible.
▪ The service provider may amend or supplement the wording of the terms and conditions.
This provision shall not affect the rights and obligations arising during the period of validity.
previous version of the terms and conditions.
▪ The customer undertakes that when attending lessons, workshops, or training courses, they will
respect the rules contained in the operating regulations.
▪ The provisions of the terms and conditions are an integral part of the contract for the provision of services.
services, concluded between the studio and the customer. Deviating
The provisions of the service agreement take precedence over the provisions of these
terms and conditions.
These terms and conditions shall take effect on January 1, 2024.