General Terms and Conditions
COMPANY
Vieworks LLC
445/1 Vejvodova Street
Prague 1, 110 00
Company ID: 26148021
VAT number: CZ26148021
Registered with the Municipal Court in Prague, Section C, File 74489
BUSINESS PREMISES
Yoga Movement
At Zatlance 1151/8,
Prague 5 – 150 00
CONTACT DETAILS OF THE PROVIDER
Reception:
info@yogamovement.cz
+420 702 157 021
RESPONSIBLE PERSON
Adéla Porubská
adela@yogamovement.cz
+420 777 117 299
Every client is required to review the general terms and conditions of Yoga Movement Prague (hereinafter referred to as the “studio” or “provider”). The General Terms and Conditions (hereinafter referred to as the “Terms and Conditions”) are
issued pursuant to the provisions of Section 1751 et seq. of Act No. 89/2012 Coll., the Civil Code (hereinafter referred to as the “Civil Code”).
I.
These Terms and Conditions govern the mutual rights and obligations of the service provider and the individual who enters into a service agreement pursuant to Section 1746(2) of the Civil Code, whether as a consumer outside the scope of their business activities or within the scope of their business activities.
II. Services and prices
Complete information about prices, services, instructors, workshops, and news is available at www.yogamovement.cz.
III. Purchase of services – lesson reservations, cancellations
Individual lessons can be booked through the online reservation system listed on the studio’s website, by phone at the studio’s front desk, by email, or in person at the studio’s front desk.
▪ After the order is created and submitted, the studio will send the client an order confirmation to the email address provided by the client. The contract is concluded when the studio sends confirmation that the client has paid for the service
▪ All orders received by the studio are binding until canceled. Customers may cancel an order through the reservation system or by emailing the studio.
Fees for late cancellation
Open lessons
▪ 0% of the lesson fee — if the lesson is canceled or rescheduled more than 6 hours before it begins.
▪ 100% of the lesson fee — for cancellations or rescheduling made less than 6 hours in advance, or for failure to attend the lesson
▪ If you cancel a lesson twice in a row less than 6 hours before the lesson within a single month, we will restrict your ability to make reservations through the online booking system for one week.
Fee for canceling/rescheduling a private lesson
0% of the lesson price — if the lesson is canceled/rescheduled more than 24 hours before it starts.
100% of the lesson fee — for cancellations or rescheduling made less than 24 hours in advance, as well as for no-shows.
Other events
▪ Cancellation fee for (WORKSHOPS, YM EXPERIENCE, OTHER EDUCATIONAL PROGRAMS)
0% of the event price – reservation canceled more than 14 days before the start of the scheduled event.
50% of the event price — if the reservation is canceled less than 14 days before the scheduled start of the event.
100% of the event price - reservation canceled less than 7 days before the start of the planned event
IV. Customer account - online reservation system
▪ Once the buyer has registered on the website, the customer can access their customer account (hereinafter referred to as the “customer account”).
▪ When registering for a customer account, the customer is required to provide accurate contact information so that they can be notified, for example, of schedule changes or class cancellations due to insufficient enrollment. The customer is required to update the information in their user account whenever any changes occur. The information provided by the customer in the customer account is considered accurate by the service provider.
▪ Access to the customer account is secured by a username and password. The customer is required to keep confidential any information necessary to access their customer account. The service provider is not liable for any misuse of the customer account by third parties.
▪ The customer is not entitled to allow third parties to use their customer account.
▪ The Service Provider may terminate a user account, particularly if the customer no longer uses the account or if the customer breaches their obligations under the Agreement and/or these Terms and Conditions.
▪ The customer acknowledges that the user account may not be available at all times, particularly due to necessary maintenance of the service provider’s hardware and software, or necessary maintenance of third-party hardware and software.
▪ The Service Provider handles personal data entered into the customer account in accordance with the Privacy Policy, which is available on the website.
V. Payment Terms and Delivery of Goods
▪ The customer may pay the price of services under the Agreement
▪ In cash
▪ By payment order
▪ cashless via payment terminal at the studio reception desk
▪ In the case of a cashless payment, the customer’s obligation to pay the purchase price is fulfilled when the relevant amount is credited to the service provider’s bank account. By law, the seller is required to issue the customer a receipt for the purchase of the service.
TERMS OF USE FOR PURCHASED TICKETS
The package for 5 and 10 lessons is valid for 3 months from the date of purchase.
The validity of the package cannot be extended. The package is valid for one client only and cannot be
used by multiple people at once.
VI. Withdrawal from the contract
▪ A client who has entered into a contract with the provider has the right to withdraw from the contract under the conditions set forth below, provided that they have not yet begun to use the sessions included in the pass, course, or individual lessons.
▪ The withdrawal period for contracts concluded remotely or outside of business premises is 14 days from the date the contract was concluded.
▪ The client may not withdraw from the Agreement for the reasons specified in Section 1837 of the Civil Code; in particular, the client may not withdraw from the Agreement:
•the provision of services, provided that such services were performed with the customer’s prior express consent before the expiration of the withdrawal period and the provider informed the customer prior to the conclusion of the contract that the customer would not have the right to withdraw from the contract in such a case, as well as in other cases specified in Section 1837 of the Civil Code.
▪ To meet the deadline for withdrawing from the contract, the client must submit a written notice of withdrawal within the withdrawal period.
▪ To withdraw from the Agreement, the customer may use the same method by which they registered on the website, via the reservation system. The service provider shall confirm receipt of the withdrawal to the customer without delay. If the client withdraws from the service agreement in accordance with the above provisions, the provider shall immediately, but no later than 14 days from the withdrawal, refund all funds paid under the Agreement in the same manner in which the client made the payment. The service provider shall refund the funds received to the client by another method only if the client agrees to this and if no additional costs are incurred as a result.
▪ The customer hereby requests that the provider begin fulfilling its obligations within the withdrawal period.
VII. Complaints
1. The rights and obligations of the contracting parties regarding claims arising from defective performance are governed by the relevant generally applicable laws, in particular Act No. 89/2012 Coll., the Civil Code, and, in relation to consumers, Act No. 634/1992 Coll., on Consumer Protection, as amended.
2. If an event for which the customer has already purchased a ticket is canceled, the customer will be refunded the ticket price upon submitting a valid claim within the statutory time limit.
3. To effectively initiate the complaint procedure, the customer must present proof of purchase of the service or otherwise demonstrate the existence of a contractual relationship. A condition for exercising these rights is that the customer initiate the complaint procedure and report the defect found in the service during the warranty period and without delay upon discovering the defect.
4. Complaints should be submitted to the Yoga Movement facility address listed in the header of this agreement; complaints may be submitted in person at the front desk, or in writing via certified mail or email.
5. If a customer files a complaint and reports defects in the service to the provider, the provider shall prepare a written record of the complaint, which shall include the date the complaint process began, a description of the service, a description of the defective feature, the method of resolution requested by the customer, and the deadline for resolving the complaint.
6. The customer has the right to have a recognized defect properly remedied. In the event of a recognized claim, the period from the date the right to remedy the defect was exercised until the date the claim was resolved is not included in the warranty period.
7. The resolution of a complaint must not take longer than 30 calendar days without the customer’s consent.
8. The provider must decide on the complaint immediately; in complex cases, within 3 business days. This period does not include the reasonable time required for a professional assessment of the defect. The complaint, including the rectification of the defect, must be resolved as soon as possible, but no later than 30 days from the date it was filed.
If the customer and the provider agree on a longer deadline, the complaint must be resolved by the end of the extended deadline. The complaint resolution process must be concluded with the issuance of a decision (confirmation) regarding the complaint, which must include the date and method of resolution, information on the corrective action taken, and, if applicable, a written explanation for the rejection of the complaint.
9. The service provider is liable for defects in the services that become apparent during the statutory warranty period, which begins on the date the service is provided.
10. The warranty does not cover defects for which a discount was provided.
11. Gifts and bonuses provided free of charge are not subject to complaint.
12. In the event that a consumer dispute arises between the service provider and the customer—a consumer—arising from a service contract, and such dispute cannot be resolved by mutual agreement, the consumer may file a request for out-of-court resolution of such dispute with the designated entity for out-of-court resolution of consumer disputes, which is the Czech Trade Inspection Authority, Central Inspectorate – ADR Department, address:
Czech Trade Inspection Authority
Central Inspectorate – ADR Department
Štěpánská 796/44
110 00 Prague 1
Email: adr@coi.cz
Website: adr.coi.cz
VIII. Personal Data Protection GDPR
▪ The studio processes personal data for the purpose of entering into and fulfilling the rights and obligations arising from the contract with the client. Personal data is handled in accordance with applicable laws.
▪ The studio undertakes to maintain the confidentiality of customers’ personal data and to provide adequate protection to prevent unauthorized or accidental access to, alteration, destruction, or loss of personal data, as well as unauthorized transfers, unauthorized processing, and any other misuse of personal data.
▪ The studio processes personal data exactly as it is received from the client, in accordance with the specified purpose for which it is processed and to the extent necessary to fulfill that purpose, and retains it only for as long as is necessary for the purpose of its processing. Detailed information about the studio’s processing and protection of customer personal data is available here.
IX. Final provisions
▪ All agreements between the Studio and the client are governed by the laws of the Czech Republic. If the relationship established by the Contract involves an international element, the parties agree that the relationship shall be governed by the laws of the Czech Republic, excluding conflict-of-laws provisions. This does not affect the consumer’s rights under generally applicable laws.
▪ The studio is not bound by any codes of conduct in relation to the client within the meaning of Section 1826(1)(e) of the Civil Code.
▪ All rights to the service provider’s website, in particular copyrights to the content—including the page layout, photographs, videos, graphics, trademarks, logos, and other content and elements—belong to the studio. It is prohibited to copy, modify, or otherwise use the website or any part thereof without the service provider’s consent.
▪ The Studio shall not be liable for errors arising from third-party interference with the website or from its use contrary to its intended purpose. When using the website, the Customer must not employ any methods that could adversely affect its operation and must not engage in any activity that could enable the customer or third parties to interfere with or misuse the software or other components comprising the website, or use the website, its parts, or the software in a manner inconsistent with their intended purpose.
▪ The contract, including the terms and conditions, is archived by the service provider in electronic form and is not accessible.
▪ The service provider may amend or supplement these Terms and Conditions. This provision does not affect the rights and obligations arising during the period of validity of the previous version of the Terms and Conditions.
▪ The customer agrees to abide by the rules set forth in the operating regulations available here when attending classes, workshops, or training sessions.
▪ The provisions of these Terms and Conditions are an integral part of the service agreement entered into between the studio and the customer. Any provisions in the service agreement that differ from these Terms and Conditions shall take precedence over the provisions of these Terms and Conditions.
These terms and conditions shall take effect on January 1, 2024.